Terms & Policies

ELIGIBLE USE:

You confirm that you are of legal age to access and use Our Website and/or Our Booking Services and of legal capacity to agree to Our Terms. You are not eligible to use Our Booking Services if you are under the age of 18.  Please note: We do not service children under the age of 6. Minors under the age of 18 may partake in Massage only when accompanied by a parent or guardian.

RESERVATIONS POLICY:
• Please arrive a minimum of 5 to 10 minutes in advance of  spa treatments.
• Services will begin and end on time as a courtesy to the next guest.
• As a courtesy, we attempt to confirm all appointments. You are invited to call, as well, prior to your appointment to confirm exact times, services, and ask any questions you may have.

LATE POLICY:

• We understand that sometimes being late is unavoidable. If you are running late due to factors beyond your control, please contact us to inform us of the situation. However, depending on circumstances, we may be forced to shorten or reschedule your service to accommodate our next scheduled client. In the event of late arrival, we will do our best to provide as much of the originally scheduled treatment as possible.
• Clients who arrive late will be charged in full for their scheduled session, but will receive an abbreviated, pro-rated session. For example, if you scheduled an 1 hour session and arrive 15 minutes late, you will be charged for that hour session but will only receive 45 minutes of treatment for that session, including consultation and changing time.

CANCELLATION AND NO SHOW POLICY:

• Should you need to cancel or reschedule an appointment, please provide us with at least 24 hours notice.


• There is a 10-minute grace period for all appointments. If you are more than 10 minutes late without notifying us in advance, it will be considered a "no-show," and your appointment will automatically be canceled. 

( Please understand that punctuality is essential to maintain the quality and integrity of our services for all clients. We appreciate your cooperation and understanding of our late arrival policy. )

PAYMENT METHODS & PRICES POLICY:

• We Accepted Cash, Visa and MasterCard(Excludes any business cards). We do not accept American Express, Discover, Business Card, Any international credit card from outside the U.S., Cash App Cards or FSA (Flexible Spending Accounts) and check. LY Reflexology SPA is not a medical facility and does not accept insurance.

• We are constantly expanding our services to bring you the latest and greatest. Although we make every effort to keep our website and spa menu updated, please note that prices and services are subject to change at any time. without notice at any time.
• At your discretion, gratuities are graciously accepted since they are not included in our service prices.

OTHER TIPS FOR YOUR VISIT:
• Please do not bring valuables with you. we are not responsible for lost or stolen items.
• Please respect the right to a quiet atmosphere for all guests. We ask that you refrain from talking loudly and that you turn off all cell phones.

• If you have allergies or you are sensitive to certain lotions or oils, you are welcome to bring your own.
• Remember to rest and drink water before and after a massage.

PRIVACY:

In order to provide Our Booking Services, we may collect personal data from you. Any information received from clients shall be deemed strictly personal and confidential and massage therapist in LY Reflexology SPA. agrees it shall not divulge any information received from client to any person or entity without such clients prior written consent except where applicable by aggregate law.

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